Return & Refund Policy

Last Updated: October 20, 2025

Contact: orders@cool.coffee

1. Overview

At Cool Coffee Co.™ and Cool Tea Co.™, every product is freshly roasted, blended, and packaged to order in small batches. For health, safety, and production reasons, all sales are final. Because all items (coffee, tea, and merchandise) are made to order, we do not accept returns or exchanges.

If your order arrives damaged, defective, or incorrect, please contact us within seven (7) days of delivery at orders@cool.coffee and include clear photos so we can review the issue.

This policy complies with Ohio Cottage Food Law and applicable U.S. consumer protection standards for small-batch, made-to-order online sales.

2. Non-Returnable Items

• All consumable products (including coffee, tea, and other edible items)
• Custom or made-to-order products
• Print-on-demand merchandise (see Section 4)
• Gift cards or digital downloads
• Sale or promotional bundle items

3. Damaged or Incorrect Orders

1. Email orders@cool.coffee within seven (7) days of delivery.
2. Include your order number, a brief description, and clear photos of the product and packaging.
3. Our team will review and determine appropriate next steps. Returned items are accepted only if required for quality or safety investigation.

If a return is necessary, we will provide a secure return address. Unsolicited returns for consumables or merchandise will be refused.

4. Print-on-Demand Merchandise (Apparel, Mugs, Accessories)

Branded merchandise is produced on demand at the time of your order and is final sale. This includes cases of wrong size, fit, or buyer’s remorse.

We will assist with verified production errors (misprint, material defect, damage in transit, or wrong item received) reported within seven (7) days of delivery:

• Email orders@cool.coffee with your order number, description, and photos showing the issue.
• After review, we may reprint or provide a remedy consistent with our production partner’s policies.
• Minor color/appearance variations due to screens or print processes are not defects.
• Items sent directly to the producer without authorization will be refused.

5. Subscriptions

• You may modify, pause, or cancel your subscription any time before the next renewal is processed.
• Orders that have entered roasting, blending, packing, or shipping cannot be canceled or refunded.

6. Shipping Issues

• Lost in Transit: If tracking shows no movement for 10+ business days (domestic U.S.), contact us for assistance with a carrier claim.
• Delivered but Not Received: Check with neighbors/household. If tracking confirms delivery, replacements are considered case-by-case.
• Incorrect Address: Orders shipped to an incorrect or incomplete address entered at checkout are not eligible for refund or reshipment. If the carrier returns the package to us untampered and sealed, we may, at our discretion, offer to reship it (additional postage may apply).
• Returned or opened food/beverage items cannot be restocked or reused for health and safety reasons.

7. Remedies & Refund Method

Where a remedy is approved (e.g., verified defect, damage, or incorrect item), we may provide one of the following at our discretion:

• Replacement of the affected item; or
• Store credit or reward points (no cash value) for future purchases.

8. Privacy & Mailing Address

For privacy and safety, we do not publicly list our production address. We comply with FDA packaging/labeling standards and Ohio Cottage Food Law on-product labeling. If a return or inspection is necessary, an authorized mailing address will be provided after verification.

Contact us any time at orders@cool.coffee with questions.

9. Compliance Statement

• Ohio Cottage Food Law for in-state production and labeling;
• U.S. consumer protection standards for online and small-business commerce;
• Food safety regulations prohibiting resale of returned consumables.

Because every order is made fresh to order, processing and shipping times may vary with volume, seasonality, and availability. If there is an unexpected delay, we’ll post an update on our website or contact you via your preferred method. Orders ship as soon as possible once materials are available.

10. Questions or Concerns

📧 orders@cool.coffee

We typically respond within a few business days, though times may vary with demand and production schedules. Thank you for your patience—your satisfaction and safety are our priorities.